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You have been through the 7 part stages of growth series and the 7 part introduction to individuals in transition.
If not you can sign up on the website Stagesofgrowth.org on the organization page.
You should now understand that you and your organization are in the process of working through the the next stage of growth.
Today lets talk about the need for policy and procedures as the floor for each stage of growth. We call this process.
Process is a moving floor that should increase with each stage of individual and organizational growth.
Process is the documentation of corporate and individual memory. It is a way to put into place a replicable set of steps that will ensure the same set of outcomes each time. This gives you a consistent image over time.
Process should reduce errors and increase profits. Keep this in mind when in a later session we look at the funnel of business. Every layer of the funnel needs to have consistent process and a plan to grow the process proactively.
Process is then audited and adjusted based on outcomes. Complexity can be built in to better meet the needs of your customers.
The investment in process is like any other investment. There is a cost that needs to have return on investment.
On an individual basis contact management, to do list, and calendars are examples of process. These tools help you to ensure that you are consistently presenting a consistent image to others.
These tools also are examples of corporate processes.
There needs to be a strategic list of processes to add with the appropriate time line.
Chuck Hudson
Chuckhudson@stagesofgrowth.org
Transitions and Stages of Growth
Sign up for a series on Transitions - Stages of Growth to learn how to start and grow your business.